Payment Methods
Payment Methods - HanoiTour.com
The payment methods of Hanoitour and transport company is availabe to bring our customers more detail information of how to make booking directly at our official website: Hanoitour.com or by email. info@hanoitour.com, whatsapp, zalo, sms, telephone.
We could ensure to bring our customers with all the detail travel information and transport at everywhere in Vietnam on request, as well as, we could organize all the tours and transports easy with a small deposit payment in advance.
How to Make Booking With Payment and Deposit at Hanoitour.com?
Option 1 - Booking directly at our official website Hanoitour.com and the deposit payment will be paid via OnePAY Secured Booking System. OnePay is a leading online payments and financial transaction processing company in Vietnam. This is the best way to make bookings with us, customers will be easy to make a booking at our website with a deposit payment from 10% to 50% at our website. We are highly recommended because it is faster, safe, easy, especially, it helps customers saving their time and money with no extra cost for the bank fees for online deposit payment in advance.Option 2 - Booking with us by email request with a deposit payment by a payment link sent to your email: If you are booking with us by email, then our sales staffs or sales executive will contact you with our confirmation of services arrangement, as well as sending the deposit payment to your email to get your deposit payment for your booking with us. This option will be better for customers who wanted to make a deposit payment as big as they prefer from 10% to 50% deposit or full amount of 100% payment in advance.
All the booking is normally required from 10% to 50% deposit payment in advance at our website or we can send our customers a deposit payment link which is no extra charge for the bank fee.
The option of payment from 50% up to 100% in advance is also available by a payment link sent to our customers' email on request. But the extra cost for the bank fee will be added 3% of the rest of payment.
Is that safe for payment online by card? - Yes, we could ensure that it is very safe and know one can see your card information, we have organized the tours and transport since 2016 until now. We have accepted all the payment online by cards via OnePay for long years, but there is no mistake, no information was known by any one, and it is also make a refund easier. Therefore, customers can choose to make booking with deposit payment by the option 1 or by the option 2. All the payment is very safe because it is working and running by OnePAY Secured Booking System. OnePay is a leading online payments and financial transaction processing company in Vietnam
Why customers make a deposit payment in advance - Because, we know that you are our real customers who are going to take our service arrangement for sure, it is not someone who wanted to make a joke.
After booking and payment at our website or booking and payment by deposit payment link, customers will receive confirmation, documents or vouchers within 24 hours after we have received the deposit.
Final Payment (Balance Payment)
Before travel date. Payment by cash or credit cards are accepted. Customers is normally required for coming to our office directly to make the final payment (balance payment) Payment before (1) one day of the cruise, or (1) one day of the tour departure date.
If you are a group, family, company,.. booking our cruise, tour, transport or any other service that cost much money to arrange in adavance, so the final payment (balance payment) will be required to be paid few days (3 days to 10 days) before its departing date and you will be informed by our sales staffs if you are in this case.
Customer can make the final payment easier by payment link - If you are too busy and not possible for coming to our office to pay the final payment, you can make a payment by payment link sent to your email. Please inform us inadvance, if you want to make the final payment by payment link, then the link will be sent to your email soon after your request.
For other payment methods: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details, but it normally take time and cost us more money for these ways. (We do not want to recommended these ways, it is too slow, or cost money for both of us)
Confirmation Booking & Voucher
All confirmations are generally confirmed from our sales staffs, the confirmation is made by e-mail within 1 (one) working day. or we will inform you of the booking status at the time of reservation.
The confirmation, or voucher will be issued and sent to customers via email, soon after the booked trip is confirmed and payment is completed. A service voucher or email confirmation will be sent to customer immediately by email.
Cancellations & Refund
Cancellation fees of booking will be calculated from all local suppliers and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual tours, tour package, cruise, transport...under the Rate & Availability tab.
Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions. If the tour has not yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.
There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.
For any further travel information that you are looking for our assistance, please contact us easy at any time by email at: https://www.hanoitour.com/contact-us.html or you can contact us easy by phone, whatsapp, sky, zalo by this number: +84 982.837.668 we are always available to contact you at any time.
